A straightforward 14-day guarantee

We want every purchase to be useful. If a product is materially different from its description or cannot perform its documented core function, contact us within 14 days of the original purchase.

Eligible requests

• A documented feature does not work after reasonable troubleshooting.
• The product is incompatible with a requirement explicitly listed as supported.
• You were charged more than once for the same order.
• We cannot provide access to the purchased download or service.

Requests we normally cannot approve

• You changed your mind after downloading and using the product.
• You lack the technical environment or skills listed in the requirements.
• A third-party product changes or stops working with our product.
• A subscription period was renewed after the applicable checkout and the service remained available.

How to request a review

Contact support from the purchasing email and include your order number, product, environment details, and the steps already tried. We review requests individually and usually respond within two business days.

Refund processing

Approved refunds return to the original payment method. Bank processing times vary by country and payment method. Associated licenses and download access are revoked when the refund is completed.